Bbb of Detroit and Eastern Michigan

FONTE:

ATUALIZADO: 14 de julho de 2020

Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Whom It Might Probably Concern:

Many thanks for providing Quicken Loans the chance to react to Mrs. Townsend’s present communication with your workplace. At Quicken Loans, we just simply take great pride inside our company culture—a culture this is certainly constructed on a couple of core values we call ISMs. One such ISM is “every customer, each time, no exceptions, no excuses. ” That specific ISM is manifested in everything we do, including inside our thorough review and reaction to all inquiries, dilemmas, and complaints taken to our attention. We sincerely regret any dissatisfaction Mrs. Townsend knowledgeable about us.

After getting Mrs. Townsend’s issue, she was contacted by me straight. As Mrs. Townsend understands, we usually do not concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just just just what. ” Instead, we discovered that our home loan Banker correctly explained our deposit policy to Mrs. Townsend. Also, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states to some extent, “If you application is rejected or withdrawn, for almost any explanation, we’re going to refund your deposit without the real price of your assessment and credit history. ” The Townsend’s home appraised at a lower price than expected, and then we were unable to shut their loan as a result. In amount, a complete reimbursement is perhaps maybe perhaps not owed towards the Townsends for the reasons outlined above.

If you can find additional concerns, please contact the undersigned straight.

Consumer Reaction

Bbb:

We have evaluated the reaction produced by the company in mention of the complaint ID ********* and have now determined that this proposed action wouldn’t normally resolve my problem. For the guide, information on why i will be rejecting this response look below:

He initial woman that we talked to in relation to my loan ended up being calling me personally on a recorded line. We ensured to inquire of the representative if some of these details when you look at the loan work to alter drastically would We be refunded my whole quantity. She reacted that I would personally be refunded no real matter what. This can be all unfortunate on a recorded line however the numerous agents that i’ve talked to when it comes to simply refund never have permitted me personally he initial lady that we talked to in relation to my loan had been calling me personally on a recorded line. We made certain to inquire of the representative Check Out Your q if some of these details when you look at the loan work to alter drastically would We be refunded my entire quantity. She reacted that I would personally be refunded regardless of what. This might be all unfortunate for a recorded line nevertheless the numerous agents with any kind of explanation that I have spoken to in regards to just refund have not allowed me to listen to the call or provided me. The very last representative I believe his name was Eric, was very rude and degrading that I spoke with. He had been reading from the script and will never i’d like to getting whole phrase away. He had been very rude we asked to talk to their superior and had been Tell dad he couldn’t promise that I would personally be given a call as well as he will be the only individual that i might be speaking with. I became scammed because of the very first representative whom lied and stated i might get a complete reimbursement no real matter what. It is for a recorded line. I have been done by them incorrect.

I will be demanding a refund that is full this business whom scammed me.

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